Returns & Refunds

RETURNS & REFUNDS POLICY

At Zeptra, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help you get it sorted quickly.

We offer a straightforward 30-day return policy, meaning you have 30 days after receiving your item to request a return.

πŸ“‹ Return Eligibility Requirements

To qualify for a successful return and full refund, please ensure your item meets the following conditions:

  • The item must be in the same condition that you received itβ€”unworn, unused, and undamaged.

  • It must be returned in its original packaging, including all internal components, solar panels, mounting brackets, cables, and manuals.

  • You will need to provide the receipt, order number, or proof of purchase.

🚫 Items That Cannot Be Returned

  • Final sale items or promotional gift cards.

  • Items damaged due to improper installation, user neglect, or unauthorized modifications.

  • Return requests submitted after 30 days from the verified delivery date.

πŸ”„ How to Start Your Return Process

  1. Submit a Request: Contact our support team at Support@shopzeptra.comΒ with your order number and a brief reason for the return. To speed up the process, please include a quick photo or video showing the item and its packaging.

  2. Review & Approval: Once your request is reviewed and approved, our team will send you the exact return shipping address and instructions on how and where to send your package.

  3. Ship Your Package: Please securely pack the item. (Note: Unless the return is due to a manufacturing defect or a shipping error on our part, customers are responsible for covering their own return shipping costs). We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

πŸ’° Refunds & Processing Time

  • Inspection: Once your return arrives at our facility, our team will inspect the item to verify its condition and components.

  • Notification: We will notify you via email to let you know that we have received your package and whether your refund has been approved or rejected based on its condition.

  • Payout: If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.

Please note: It may take some additional time for your bank or credit card company to clear and post the transaction to your account.

πŸ› οΈ Damages, Defects, & Troubleshooting

Please inspect your order immediately upon arrival. If the camera or solar panel is defective, damaged, or if you received the wrong item, contact us right away at Support@shopzeptra.com. We will evaluate the issue immediately and send out a replacement unit at no extra cost to you.

πŸ’¬ Need Help?

If you have any questions regarding your setup or need assistance with a return, our customer care team is available to help:

  • Email: Support@shopzeptra.com